- #Best help authoring tool software manuals
- #Best help authoring tool software pdf
- #Best help authoring tool software manual
- #Best help authoring tool software full
- #Best help authoring tool software software
What is a HATĪ Help Authoring Tool is also software used for producing help content, which is intended for publication on a knowledge base and beyond. We wrote a whole knowledge base software guide that goes into much more depth about this topic. It also usually has the ability to integrate with your customer support ticketing system. The editor is typically WYSIWYG with a focus on easily publishing front-facing content. It’s an all-in-one publishing and editing tool with version control, review process and categorization capabilities. Knowledge base software is typically a type of website Content Management System (CMS) with many custom features bundled in. Knowledge base software is used by a wide variety of companies and types of users, and the software sometimes come as an add-on application for help desk tools such as Zendesk. The software behind these kinds of sites are known as knowledge base software. Knowledge bases are often used for customer product documentation, API documentation, software documentation, to help customers self-serve, or support internal staff. Here are the main points to be aware of when choosing between a knowledge base solution or a Help Authoring Tool. Each software is geared towards providing documentation for internal stakeholders or external users or customers.
#Best help authoring tool software full
Need more detailed stats on your help files and manuals? Just enter a Google Analytics ID for full Analytics tracking.There is a close relationship between knowledge bases and Help Authoring Tools (HATs), but there are also key differences between these two types of software.īecause there are similarities, many customers get confused between them. Link your Analytics account for more stats. Use these search statistics to optimize your topic titles and keywords. "Keyword Clouds" let you find popular search terms at a glance. Track all user searches to find keywords.Īll searches performed on your help files are tracked.
Prevent support questions by adding a link to your support form or email address.
#Best help authoring tool software manual
Let your readers post feedback on manual topics (optional). Combined hit/score charts help to immediately spot the topics that need work. User votes are then used to generate a Quality Score for each of your topics. Users can vote your help topics Up or Down, based on their usefulness. Chart the hits over time, per help file or per topic. The Manula authoring system logs the hits on all your help topics, so that you can easily track which topics are the most popular.
#Best help authoring tool software pdf
The PDF files can be updated anytime from your authoring tool.Īutomatic stats of help file & topic views. Offer downloadable PDF help files to your readers. Search results are based on your topic titles, the body text of your topics and your defined keywords.Īutomatic downloadable PDF versions of your help files Which means your help files will look great on full screen desktop browser, on tablet computers (in both portrait and landscape mode) and even on small screen mobile devices.Įvery online help file automatically comes with a Search box, for simple and fast searching. The design of your live help files automatically adapts to the screen size of your readers.
#Best help authoring tool software manuals
Manuals auto-adapt to any screen size, device and orientation Topic modifications can be saved as a draft, or with one click, published to the web.
Ready to be linked to from your own website and/or software product. Your help topics are live and online immediately, hosted on servers. Now include the variables in shared topics to have them show up different in each help file.Īuthored help files are online - immediately ) and set their values differently for each help file. Have multiple products that are similar or share features? This is made easy, by authoring shared topics (not copies!) and include them in multiple help files.ĭefine your own variables for use in shared topicsĭefine your own variables (e.g. Share topics between help files for easier maintenance Just copy and modify the topics that need updating. Help files for different product versions can share most of the topics. Share images between help files and topics.Īuthor multiple help files for different versions of your product Upload images to the Media Manager, then insert them from there into your topics. It doesn't get any easier than this.Įasily upload, manage and insert images with the Media Manager Use *bold* for bold, _italic_ for italic, stars (*) and hashes (#) for normal and numbered lists. Format your help topics using simple Textile codes
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